Frequently Asked Questions ( FAQS )

"Cultivating clarity through frequently asked questions nurtures a garden of understanding between us and our valued customers."

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Product Delivery Related FAQs

How much does shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.

What should I do if my order hasn't arrived within the expected delivery timeframe?
If your order hasn't arrived within the specified delivery window, please check the tracking information provided with your order confirmation email. If you still have concerns, feel free to reach out to us at hello@apnaugao.com or call us at 0300-0300-699 for assistance.
My tracking information shows that my order was delivered, but I haven't received it. What should I do?

If the tracking information indicates that your order was delivered but you haven't received it, first double-check your delivery address for accuracy. If everything appears correct, contact your local courier service to inquire about the delivery status. If you're unable to resolve the issue, please contact us for further assistance.

What happens if my order is damaged or missing items upon delivery?

We apologize for any inconvenience caused by damaged or missing items. Please notify us immediately at hello@apnaugao.com or call us at 0300-0300-699 with details and photos of the damaged items or any discrepancies in your order. We'll work swiftly to resolve the issue and ensure you receive the correct items.

Can I request a refund if my order is lost or damaged during delivery?

If your order is lost or damaged during delivery, we offer refunds or replacements, depending on the circumstances. Please refer to our 'Returns Policy' for detailed information on how to request a refund or replacement for lost or damaged items.

What should I do if my package was marked as delivered but I never received it?

If your package was marked as delivered but you didn't receive it, we recommend checking with your household members or neighbors to see if they received the package on your behalf. If you're unable to locate the package, please contact us for assistance in resolving the issue with the courier service.

Can I change my delivery address after my order has been shipped?

We can change the delivery address only once in 8 hours of order placement. It's important to provide an accurate and updated delivery address during checkout to avoid any delivery issues. Please contact us immediately at hello@apnaugao.com or call us at 0300-0300-699 to report the issue.

What if delivery rider call but does not deliver?

It's important to provide an accurate and updated delivery address during checkout to avoid any delivery issues. Please contact us immediately at hello@apnaugao.com or call us at 0300-0300-699 to report this issue.

Planting and Harvesting FAQs

When is the best time to plant specific seeds in my region ( Pakistan )?
Pakistan has a diverse climate and planting zones. The ideal planting time varies depending on your climate and the specific seed variety. We provide planting guidelines for each seed on our website while you visit the individual product, but you can also consult local gardening resources or contact us before buying on our online ChatBot during office hours for personalized advice.
How deep should I plant the seeds?
Seed depth requirements vary by species. As a general rule, seeds should be planted at a depth equal to two to three times their diameter. Refer to the instructions on the seed packet or contact us for guidance.
Do you offer planting guides or resources for beginners?
Yes, we provide planting guides and resources ( our blogs ) to help beginners get started with their gardening journey. Check out ApnaUgao.com website blog section or contact us through our ChatBot during office hours for more information.
What are the best practices for watering seeds and seedlings?
Proper watering is crucial for seed germination and seedling growth. Water seeds gently to avoid displacing them and keep the soil consistently moist until seedlings emerge. Once established, water according to the specific needs of each plant species. Please consider your local weather, for example how much being evaporated.
How can I protect my seeds and seedlings from pests and diseases?
Implementing integrated pest management practices, such as companion planting, crop rotation, and using natural predators, can help control pests and diseases in your garden. Additionally, maintaining proper sanitation and providing optimal growing conditions can minimize the risk of problems. Try to avoid chemicals as much as you can. Apnugao recommends biological control over chemicals espcially in home gardening scenario.
How do I know when my crops are ready for harvest?
The timing of harvest varies depending on the crop and its intended use. Look for visual cues, such as color changes or size, and refer to the recommended harvest times provided on our website or seed packets. For specific inquiries, feel free to reach out to us. Meanwhile microgreens and some salads plants have advatages to harvest on multiple stages.
What is the best way to harvest seeds for saving?
Harvest seeds when they are fully mature and dry on the plant. Remove the seeds from their pods or fruits and allow them to air dry completely before storing them in a cool, dry place. For detailed instructions on saving seeds, consult apnaugao.com blog post on this topic or contact us for guidance on hello@apnaugao.com
Can I replant seeds harvested from my garden?
Yes for sure, you can replant seeds harvested from your garden, provided they are saved properly and stored under the appropriate conditions. Saving seeds from open-pollinated or heirloom varieties ensures genetic diversity and preserves the characteristics of the parent plant. look for apnaugao.com blog post on this topic.
How can I maximize my yield and productivity in the garden?
Maximizing yield and productivity requires careful planning, proper soil preparation, regular maintenance, and attention to plant health. Incorporating organic fertilizers, mulching, and crop rotation can also help optimize growing conditions and promote abundant harvests. Plant in right climatic conditon is also a key to successfull harvest.
How to plant vegetables and salads on rooftop garden?
Choose the right containers. ( Pots, Growing Bags, planters etc) Make sure your containers are large enough to accommodate the roots of your plants and have drainage holes. Use a lightweight potting mix. This will help to prevent your containers from becoming too heavy. Plant your seeds or seedlings at the proper depth. Follow the instructions on the seed packet or plant tag. Water your plants regularly. Make sure to water them deeply so that the water reaches the roots. Fertilize your plants every few weeks. This will help them to grow healthy and strong. Protect your plants from pests and diseases. Use organic pest control methods whenever possible. With a little care, you can grow a bountiful harvest of vegetables and salads on your rooftop garden. 

Look for apnaugao.com blog post on this topic.

ApnaUgao Seed Store Related FAQs

Are your seeds heirloom varieties?
Yes, many of our seeds are heirloom varieties, known for their historical significance and genetic purity. Look for the "heirloom" label on our product pages.
Do you offer bulk discounts for seed purchases?
Absolutely! We offer special discounts for bulk orders. Please reach out to us at hello@apnaugao.com or call us at 03000300699 to inquire about bulk pricing and availability.
Can I purchase seeds in custom quantities?
While ApnaUgao.com offers standard packet sizes, we can accommodate custom quantities for certain seeds upon request. Contact us for more information.
Are your seeds untreated or treated with any chemicals?
Most of our seeds especially vegetables, salads, herbs, edible flowers and fruits are untreated and free from harmful chemicals. We prioritize natural and sustainable growing practices. Exemption for F1 seeds are in flowers seed collections.
Do you offer specialized seeds for organic farming?
Yes, ApnaUgao.com offers a wide range of seeds specifically curated for organic farming practices. Look for the "organic" label on our product pages.
Can I get assistance with selecting the right seeds for my garden?
Absolutely Yes ! 😉 Our team is here to help you choose the perfect seeds for your gardening needs. Feel free to reach out to us for personalized recommendations and gardening advice. Simply email us at hello@apnaugao.com or call 03000300699 for inventory inquiries.
Are there any restrictions on the type of seeds I can purchase?
While most of our seeds are available for purchase without restrictions, certain varieties may have regional or seasonal limitations. Contact us for specific inquiries about seed availability.
Are your seeds tested for viability and quality?
Yes, we conduct regular germination tests to ensure the quality and viability of our seeds. We strive to provide you with seeds that will yield successful and healthy crops.
Does ApnaUgao.com ships internationally?
Currently, we only ship within Pakistan. However, for bulk orders, we can facilitate international shipping upon request, subject to obtaining necessary export permits. If you have a serious whole sale query about specific variety dont hestitate to as at hello@apnaugao.com.
What if I'm not satisfied with the product quality?
Our seeds undergo rigorous testing for germination and purity, adhering to Government of Pakistan regulations. If you have any concerns about product quality or need assistance with growing, don't hesitate to contact us at hello@apnaugao.com or 0300 0300 699.

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