Returns & Refunds

At Apnaugao Private Limited, we strive to provide our customers with the highest quality products and services. We understand that sometimes, a return or refund may be necessary. This policy outlines the guidelines for returns and refunds.


We offer a 30-day return policy, starting from the day you receive your item. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Additionally, please ensure that all tags are still attached. To initiate a return, please contact our customer service team at They will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept returns without prior authorization.


Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund and post it to your account.


There are certain items that cannot be returned:

  • Perishable goods such as germinated seeds, or plants.
  • Damaged and opened packing of our products.
  • Hazardous materials, flammable liquids, or gases.
  • Opened Chemicals and Feterlizers.

Please contact us if you have any questions or concerns about the eligibility of your specific item for return.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.


If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the item you want without any delays.

Thank you for shopping at Apnaugao Private Limited. If you have any further questions or need assistance, please don't hesitate to contact our customer service team at

Other Details in of Returns and Refund Policy

  • All goods delivered through our designated Courier company.
  • Please inspect your order upon delivery. If your outer package is completely damaged please do not accept the goods.
  • On acceptance of your goods, if you find them faulty then please contact the online team to explain the problem. The online team can be contacted by email ( . We endeavor to do our best to rectify your issue but sometimes we will need to have the goods returned to us.
  • You will arrange for a courier to pick the goods up from you side or you can return them in person.
  • We ask that you pack the goods the same way that they arrived and that all parts and manuals are included.
  • Assuming, on receipt of the goods, we find the fault is genuine we will replace the goods and send them back to you at no cost to you.
  • If, on receipt of the goods, we find no issue or damage to the item then you will be charged the full return costs of the goods.
  • If you change your mind and do not wish to keep the goods then you have 07 days to return them to us for a full refund.

If you decide to cancel your order after the goods have been dispatched, we will deduct the courier return fee from your refund.