Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used.
- Each product is sold subject to its product description which sets out specific details relating to that product. This includes, without limitation, product dimensions, colours, delivery conditions and additional guarantees.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Pakistan.
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Modify or withdraw, temporarily or permanently, the whole or part of, this website with or without notice. Garden Store shall not be liable for any modification to or withdrawal of the website.
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Change the terms and conditions without notice. The use of this website following such change shall be deemed to be acceptance of such change. We therefore advise users to regularly check the Terms and Conditions to determine if they are acceptable.
- We take all reasonable care to ensure that all details, descriptions and prices on this website are accurate. However, errors can occur. If an error is discovered for any product you have ordered, we will inform you and ask you whether you wish to continue with your order or cancel it.
Apnaugao Private Limited Reserves the rights:
Ordering Goods
If you make any mistakes during your order, you can correct any input errors right up until you confirm payment.
Once you are happy, everything is correct and you have submitted an order you will be given an Order Reference Number and details of the products (and/or services) you have ordered. You will then receive an email from ApnaUgao.com confirming your order was successful.
Once we are ready to dispatch your goods you will receive an email headed "Your order has now been dispatched". This is when your contract with ApnaUGao begins. This email will confirm the goods dispatched, the courier and tracking ID. Up until this email is sent you have the right to contact the online team and cancel your order.
Sometimes unintentional inaccuracies will appear on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
Substitute Products
In the event of a product being unavailable (for any reason), you will be contacted to discuss potential substitute goods. If the substituted goods are not suitable then a refund will be given. If you agree to the substitute goods, once received if they are deemed unsuitable they will be refunded along with the cost of delivery.
Out Of Stock And Busy Periods
If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible and provide you with an estimated delivery date. If we cannot provide you with this you will be offered a full refund or credit note.
Whilst we make every effort possible to deliver your goods as quickly as possible, sometimes we can get very busy during peak sale periods and some items will sell out very quickly. At these times to avoid disappointment please order your goods as early as possible.
Restrictions - Age Requirements
We have available online a large range of gardening products, and some of the products that we sell, for example, garden tools or fertilizers, can be unsafe or dangerous to children. It is therefore a condition of purchase that you are aged 18 or over at the time you make the purchase from us. If you are aged under 18, please ask your parent or guardian for assistance.
Delivery
We deliver to all over Pakistan where our courier partners have their reach only. All of our orders are dispatched via our courier delivery partners. We instruct all our couriers to complete deliveries to the address you have stated on your customer order. To ensure the product reaches you in good condition and you are satisfied with your goods all our courier deliveries are completed on a “Proof of Delivery service. This means that the courier will deliver to your address and require a signature for acceptance of goods by you.
If you are not in at the point of delivery our couriers will leave a business card giving you their details to contact them for redelivery to your address on the earliest possible date. We always aim to succeed in our deliveries and in the unlikely event we have been unable to make delivery on two occasions the goods will be returned to Garden Store and a further charge may be payable by you to have the goods dispatched.
Delivered By Our Courier Partners
We aim to dispatch products that are in stock within 24 hours of receipt of order, meaning you should receive your goods within 48-72 hours of ordering depends where you are from company's warehouse. Large and bulky items will be delivered in 5-14 days.
Orders received on Friday will not be dispatched until the following Monday and will be delivered to you typically on Tuesday or Wednesday.
Our Responsibilities To You
We can only be liable to you for losses that were reasonably foreseeable to both you and us at the time you placed your order. We sell products for personal use in your home or garden and therefore cannot be liable for business losses such as loss of data, loss of income or other loss of business. Our total liability to you in any case will not exceed the total price charged to you. Nothing in this paragraph limits, attempts to limit, or affects our liability to you through our negligence or where a product we may supply to you is found to be unsafe.
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By using this website, you signify your acceptance of these terms and conditions. For any questions or concerns, please contact us at sales@apnaugao.com.