Guarantees & Warranties

We want every seed, plant and product you buy from Apnaugao to do its job. This page explains what we guarantee for each type of product, what isn't covered, and how to make a claim.

1. Our guarantees at a glance

Product type	What we guarantee	Report within	What we do
Seeds	Seeds germinate when sown in the right season and as instructed	30 days of sowing	Replace the same quantity free
Live plants	Plants arrive alive, healthy and as described	48 hours of delivery	Replacement, store credit or refund
Tools, trays, pots & equipment	Free from manufacturing defects	15 days of delivery	Repair, replacement, store credit or refund
Soil, fertilizers & plant care	Genuine, sealed and within expiry	48 hours of delivery	Replacement, store credit or refund
Any product	Arrives undamaged and as ordered	48 hours of delivery	Replacement, store credit or refund

These guarantees are in addition to our 15-day return policy for unused, unopened items, and to your rights under Pakistan's consumer protection laws.

2. Seeds: germination guarantee

Our seeds are carefully sourced, tested for germination and stored in cool, dry conditions. If your seeds fail to germinate even though you sowed them correctly, we'll replace the same quantity free of charge.

The guarantee applies when

• The seeds were sown in the right season for your region (see the product page or our Planting Calendar).
• They were sown following the instructions on the packet or product page (depth, spacing, moisture, temperature).
• Unsown seeds were stored in a cool, dry place.
• You contact us within 30 days of sowing.

Good to know

• Germination is never 100%. A few seeds not sprouting is normal; the guarantee covers a batch that fails to germinate.
• Some seeds are naturally slow (for example parsley, lavender, peppers and some flowers can take 2–4 weeks). Check the germination time on the product page before claiming.
• Most of our vegetable, herb and salad seeds are open-pollinated or heirloom. F1 hybrid seeds grow true only in the first generation, so seeds saved from F1 plants are not covered.

3. Live plants: arrives healthy

Every plant is checked, watered and packed carefully before dispatch, and shipped with our Express Delivery Fresh service.

• If a plant arrives dead, broken, badly damaged or not as described, tell us within 48 hours of delivery with photos of the plant and its packaging. You choose a replacement, store credit or refund.
• Some transit stress is normal: a few yellow or dropped leaves, slight wilting or soil spilling in the box usually recover within 1–2 weeks once the plant is unpacked, watered and placed in suitable light.
• Once a plant has arrived healthy, its long-term growth depends on care and conditions (light, watering, temperature, pests), so we can't guarantee plants after the 48-hour window. We're always happy to help with care advice.
• Live plants can't be returned for a change of mind.

4. Tools, trays, pots & equipment

Garden tools, seedling trays, pots, grow bags, sprayers and irrigation products are covered against manufacturing defects, such as a cracked tray, a sprayer that doesn't pump, a broken handle or faulty stitching.

• Report the defect within 15 days of delivery with photos or a short video showing the problem.
• We'll repair or replace the item, or give you store credit or a refund if you prefer. If it's out of stock, we'll offer a similar item, store credit or a refund.
• Where a product carries a manufacturer's warranty (for example some power tools and spray machines), it's mentioned on the product page, and we'll help you claim it.
• Normal wear and tear, misuse, accidents, sun fading over time, and damage from using a product for something it isn't designed for are not defects.

5. Soil, fertilizers, pesticides & plant care

• We guarantee these products are genuine, sealed and within their expiry date when they arrive.
• If a pack arrives torn, leaking, unsealed or expired, report it within 48 hours of delivery with photos and choose a replacement, store credit or refund.
• Results depend on correct use, dose, timing and growing conditions, so we can't guarantee a specific growth or yield result. Always follow the label and our how-to guides.
• For safety and hygiene, opened soil, fertilizer, pesticide and other chemical products can't be returned.

6. Damaged, missing or wrong items

Please check your parcel when it arrives. If anything is damaged in transit, missing or not what you ordered, contact us within 48 hours of delivery with your order number and photos of the product, the packaging and the shipping label. You choose a replacement, store credit or refund, and you won't pay return shipping. If the parcel looks badly damaged or tampered with at the door, you may refuse it and contact us straight away.

7. What our guarantees don't cover

• Seeds sown out of season, too deep, in waterlogged or very dry soil, or in extreme heat or cold.
• Losses caused by pests, birds, animals, disease, flooding or weather after sowing or planting.
• Plants that arrived healthy but declined later because of care or growing conditions.
• Misuse, incorrect dosing, accidents, normal wear and tear, or modifications to a product.
• Claims made after the time limits above, or without an order number or photos.
• Items bought from other sellers or marketplaces.

Our responsibility is limited to replacing the product or refunding its price. Apnaugao Pvt. Ltd. isn't liable for indirect losses such as lost harvests, time or other costs.

8. How to make a claim

1. Contact us on WhatsApp 0300-0300699 (fastest) or email hello@apnaugao.com within the time limit for your product.
2. Share the details: your order number, the product, what went wrong and, for seeds, the sowing date.
3. Send photos or a short video of the product, packaging or sowing tray/bed.
4. We review your claim and may ask a few questions to understand what happened.
5. We resolve it with a replacement (sent with your next order or on its own), a repair, store credit or a refund. Online payments are refunded to the original method; Cash on Delivery orders by bank transfer, JazzCash or Easypaisa to an account in the name and phone number on the order.

9. Common questions

Only a few of my seeds came up. Is that covered?

A few seeds not sprouting is normal, as germination rates vary by variety. If most of the batch failed despite correct sowing in the right season, contact us and we'll review it under the germination guarantee.

My plant arrived with yellow leaves. What should I do?

Unpack it straight away, water it if the soil is dry and keep it in bright, indirect light. Light leaf drop from transit usually recovers in 1–2 weeks. If the plant is broken, rotten or dead, send us photos within 48 hours of delivery.

Do I have to return a defective item?

Not always. For low-value items, photos are often enough. If we need the item back, we'll arrange it and you won't pay for return shipping.

Can I get a refund instead of a replacement?

For seeds, the guarantee is a free replacement. For damaged, defective or wrong items, you can choose a replacement, store credit or a refund. If a replacement is out of stock, we'll offer store credit or a refund.

How is this different from a return?

A return is for unused, unopened items you no longer want, within 15 days. These guarantees cover products that didn't perform or arrived with a problem.

More answers on our Help & FAQs page.