Shipping & Delivery
We deliver seeds, live plants, soil, fertilizers and gardening supplies all across Pakistan. Here is everything about charges, delivery times, payment and what to do if something goes wrong.
1. Shipping charges
Shipping is based on the total weight of your order. The exact charge is always shown at checkout before you pay.
Seeds, fertilizers, soil & supplies
Sent by express courier (such as TCS and PostEx), from Rs. 275 for up to 0.5 kg, for orders up to 20 kg.
See all rates up to 20 kg
| Total order weight | Shipping charge |
|---|---|
| Up to 0.5 kg | Rs. 275 |
| Above 0.5 kg up to 1 kg | Rs. 330 |
| Above 1 kg up to 2 kg | Rs. 425 |
| Above 2 kg up to 3 kg | Rs. 475 |
| Above 3 kg up to 4 kg | Rs. 490 |
| Above 4 kg up to 5 kg | Rs. 550 |
| Above 5 kg up to 6 kg | Rs. 595 |
| Above 6 kg up to 7 kg | Rs. 675 |
| Above 7 kg up to 8 kg | Rs. 775 |
| Above 8 kg up to 9 kg | Rs. 875 |
| Above 9 kg up to 10 kg | Rs. 975 |
| Above 10 kg up to 11 kg | Rs. 1,075 |
| Above 11 kg up to 12 kg | Rs. 1,175 |
| Above 12 kg up to 13 kg | Rs. 1,275 |
| Above 13 kg up to 14 kg | Rs. 1,375 |
| Above 14 kg up to 15 kg | Rs. 1,475 |
| Above 15 kg up to 16 kg | Rs. 1,575 |
| Above 16 kg up to 17 kg | Rs. 1,675 |
| Above 17 kg up to 18 kg | Rs. 1,775 |
| Above 18 kg up to 19 kg | Rs. 1,875 |
| Above 19 kg up to 20 kg | Rs. 1,975 |
Orders over 20 kg
Heavy orders go by goods transport (builty). Checkout charges Rs. 1,000 for packing and booking. Our team then contacts you with the transport details, and you collect the parcel from the transport terminal in your city. Prepaid orders in a Daewoo city can choose Daewoo doorstep delivery for up to 30 kg instead.
Free shipping
Shipping is free on all orders of Rs. 15,000 or more (subtotal before shipping). It is applied automatically at checkout, no code needed.
2. Live plants
Live plants need careful, fast handling, so they ship separately with our Express Delivery Fresh service, from Rs. 350 for up to 1 kg, for plant orders up to 10 kg.
See all live plant rates up to 10 kg
| Total plant weight | Shipping charge |
|---|---|
| Up to 1 kg | Rs. 350 |
| Above 1 kg up to 2 kg | Rs. 550 |
| Above 2 kg up to 3 kg | Rs. 750 |
| Above 3 kg up to 4 kg | Rs. 950 |
| Above 4 kg up to 5 kg | Rs. 1,150 |
| Above 5 kg up to 6 kg | Rs. 1,450 |
| Above 6 kg up to 7 kg | Rs. 1,750 |
| Above 7 kg up to 8 kg | Rs. 2,150 |
| Above 8 kg up to 9 kg | Rs. 2,350 |
| Above 9 kg up to 10 kg | Rs. 2,550 |
- Plants and other products in one order: they ship as two parcels, so checkout adds the courier charge for your supplies plus the Fresh charge for your plants.
- Plant orders over 10 kg: checkout shows Special Delivery Rs. 0. This is not free delivery. Our team will contact you with the best transport option and the charge before dispatch.
- Live plants need full advance payment and are not sent by Daewoo.
3. Daewoo FastEx doorstep delivery
For fully prepaid orders in 53 cities, Daewoo FastEx delivers to your door (no terminal visit), often cheaper than courier on heavier orders.
- How to request: Daewoo is not shown at checkout. Message us on WhatsApp 0300-0300699 before or right after ordering. We'll confirm your city and share the payment details.
- Prepaid only: Cash on Delivery is not available with Daewoo.
- Products: seeds, fertilizers, soil and supplies, up to 30 kg. Live plants are not sent by Daewoo.
- Delivery time: 2–4 working days after dispatch.
| Total order weight | Daewoo charge |
|---|---|
| Up to 5 kg | Rs. 400 |
| Above 5 kg up to 10 kg | Rs. 700 |
| Above 10 kg up to 15 kg | Rs. 1,000 |
| Above 15 kg up to 20 kg | Rs. 1,300 |
| Above 20 kg up to 30 kg | Rs. 1,800 |
See all 53 Daewoo cities and delivery times
| City | Region | Delivery time |
|---|---|---|
| Peshawar | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Mardan | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Nowshera | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Swat | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Batkhela | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Abbottabad | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Haripur | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Mansehra | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Rawalpindi / Islamabad | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Wah Cantt | North (KP, Rawalpindi/Islamabad & North Punjab) | 3–4 days |
| Attock | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Chakwal | North (KP, Rawalpindi/Islamabad & North Punjab) | 3–4 days |
| Jhelum | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Mirpur (Azad Kashmir) | North (KP, Rawalpindi/Islamabad & North Punjab) | 3–4 days |
| Sialkot | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Daska | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Gujranwala | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Gujrat | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Dera Ismail Khan | North (KP, Rawalpindi/Islamabad & North Punjab) | 2–3 days |
| Lahore | Central Punjab | 2 days |
| Raiwind | Central Punjab | 2–3 days |
| Sheikhupura* | Central Punjab | 2–3 days |
| Sahiwal | Central Punjab | 2–3 days |
| Okara | Central Punjab | 2–3 days |
| Faisalabad | Central Punjab | 2–3 days |
| Jhang | Central Punjab | 2–3 days |
| Toba Tek Singh | Central Punjab | 2–3 days |
| Kamalia | Central Punjab | 2–3 days |
| Sargodha | Central Punjab | 2–3 days |
| Bhalwal | Central Punjab | 2–3 days |
| Mianwali | Central Punjab | 2–3 days |
| Bhakkar | Central Punjab | 2–3 days |
| Multan | South Punjab | 2–3 days |
| Khanewal | South Punjab | 2–3 days |
| Mian Channu | South Punjab | 2–3 days |
| Muzaffargarh | South Punjab | 2–3 days |
| Dera Ghazi Khan | South Punjab | 2–3 days |
| Bahawalpur | South Punjab | 2–3 days |
| Rahim Yar Khan | South Punjab | 2–3 days |
| Sadiqabad | South Punjab | 2–3 days |
| Khanpur | South Punjab | 2–3 days |
| Karachi | Sindh | 3–4 days |
| Hyderabad | Sindh | 3–4 days |
| Mirpur Khas | Sindh | 3–4 days |
| Nawabshah | Sindh | 3–4 days |
| Sakrand | Sindh | 3–4 days |
| Moro | Sindh | 3–4 days |
| Sukkur | Sindh | 3–4 days |
| Khairpur | Sindh | 3–4 days |
| Larkana | Sindh | 3–4 days |
| Jacobabad | Sindh | 3–4 days |
| Ghotki | Sindh | 3–4 days |
| Dharki | Sindh | 3–4 days |
* Sheikhupura is served through a Daewoo agent and an extra charge applies. We'll confirm the amount before you pay.
Temporarily paused: Kohat and Quetta. Orders there go by regular express courier.
If your city isn't listed, we'll send your order by regular express courier (Cash on Delivery available).
4. Lahore delivery & store pickup
- Local rider delivery: prepaid Lahore orders can be delivered by Bykea or inDrive. We don't charge a delivery fee for this; you pay the rider's fare directly on delivery.
- Free pickup: collect your order free from our store in Gulberg, Lahore. Our team will confirm when it's ready.
Message us on WhatsApp 0300-0300699 to arrange either.
5. Delivery times
| Stage | Time |
|---|---|
| Processing & packing | 1–2 working days |
| Express courier transit | 2–5 working days (major cities usually faster) |
| Total, most orders | 3–7 working days |
| Daewoo FastEx (prepaid) | 2–4 working days after dispatch |
| Builty / goods transport | Depends on the route; our team shares an estimate |
Working days are Monday to Saturday, excluding public holidays. We do not deliver on Sundays. Orders that need advance payment are dispatched once payment is confirmed. During busy periods or courier delays, delivery may take longer; we'll contact you if we expect a significant delay.
6. Payment & Cash on Delivery
- Cash on Delivery is available on most orders.
- Partial advance: orders above Rs. 2,000 or heavier than 2 kg. You pay a small advance and the rest on delivery.
- Full advance: live plants and liquid products (plant food, liquid fertilizers, nutrients, pesticides), and all Daewoo orders.
After you order, our team calls or WhatsApps you to confirm the payment arrangement, so please give a working phone number. Details: Payment Conditions and Partial Payment Policy.
7. Tracking your order
Once your order is dispatched, you'll receive tracking details on WhatsApp/SMS. You can also track your order any time with your order number and phone number.
8. Changes, cancellations & delivery problems
Changing your address
Contact us as soon as possible. We can update the address before dispatch. Once dispatched, a change may not be possible and may involve an extra courier fee.
Cancelling an order
You can cancel within one day of placing your order, as long as it hasn't been dispatched. Email hello@apnaugao.com with your order number. Orders cannot be cancelled after dispatch.
Delivery instructions
Add instructions at checkout, such as where the courier should call or who else can receive the parcel. We pass them on but can't guarantee every request. If you ask for a parcel to be left without a signature or handed to someone else, please make sure it can be received safely.
Missed or failed delivery
If the courier can't deliver because you're unavailable or the address or phone details are incorrect, they hold the parcel for up to 3 days before returning it to us. Contact us promptly; re-sending may cost extra. If you refuse a delivery without a valid reason, you may be responsible for the delivery and handling costs.
Damaged, wrong or missing items
Please inspect your order on delivery and contact us within 48 hours with your order number and photos of the product and packaging. We'll arrange a replacement or refund. See Returns & Refunds.
Pre-orders
Orders with pre-order items are usually dispatched when all items are ready. Pre-order dates are estimates and may change.
9. Common questions
Do you ship outside Pakistan?
No. We currently deliver within Pakistan only.
How is the weight of my order calculated?
We add up the weight of every product in your cart. The shipping charge for that weight is shown at checkout before you pay.
Why am I paying two shipping charges?
Your cart has live plants and other products, which ship as two separate parcels, so checkout adds the charge for each.
Checkout shows Rs. 0 shipping for my plant order. Is it free?
No. For live plant orders over 10 kg, the charge depends on the route, so our team confirms it with you before dispatch.
Do I have to collect my Daewoo parcel from a terminal?
No. Daewoo FastEx delivers to your doorstep in the cities it serves.
Do you deliver on Sundays?
No. Deliveries are made Monday to Saturday, excluding public holidays.
More answers on our Help & FAQs page.
Shipping charges are in Pakistani Rupees and may change. The charge shown at checkout is always the final shipping charge for your order.
Still have a question?
Our team replies on WhatsApp during working hours, Monday to Saturday.