Payment Conditions

Pay the way that suits you: Cash on Delivery, bank transfer, card, JazzCash or Easypaisa. Some orders need a full or partial advance before dispatch. Here is exactly when, why and how it works.

1. Which payment applies to my order?

Your order	How you pay
Rs. 2,000 or less and 2 kg or lighter	Full Cash on Delivery
Above Rs. 2,000 or heavier than 2 kg	Partial advance, rest in cash on delivery
Contains live plants or liquid products	Full advance before dispatch
Daewoo FastEx or Lahore rider (Bykea/inDrive) delivery	Full advance before dispatch
Lahore store pickup	Pay in advance or when you collect

If an order fits more than one row, the stricter option applies. We may also ask for a partial or full advance on any order based on its value, delivery location or order history.

2. Cash on Delivery (COD)

• Pay the courier in cash when your parcel arrives. No advance is needed for orders of Rs. 2,000 or less that weigh 2 kg or less (excluding live plants and liquids).
• Please keep the exact amount ready, and check that the parcel is sealed and undamaged before paying.
• If the parcel looks damaged or tampered with, you may refuse it and contact us straight away.

3. Partial payment (advance + Cash on Delivery)

For orders above Rs. 2,000 or heavier than 2 kg, you pay a small advance now and the rest when your order arrives. This protects larger and heavier parcels, which cost more to send and return.

1. Place your order on the website as usual.
2. We contact you by call or WhatsApp to confirm your order and the advance amount.
3. Pay the advance by bank transfer, JazzCash or Easypaisa using the details we share.
4. Your order is confirmed and prepared for dispatch once the advance is received.
5. Pay the rest on delivery in cash to the courier, or online before delivery if you prefer.

4. Full advance payment

Full payment is needed before dispatch for:

• Live plants, which are perishable and can't be resent if a delivery fails.
• Liquid products such as plant food, liquid fertilizers, nutrients and pesticides, which need careful handling in transit.
• Daewoo FastEx doorstep delivery and Lahore rider delivery (Bykea/inDrive), which don't collect cash.

5. Ways to pay

Method	Used for
Cash on Delivery	Eligible orders, or the balance of a partial-payment order
Bank transfer	Advance or full payment
JazzCash / Easypaisa	Advance or full payment
Debit / credit card	Advance or full payment

After you place your order, our team shares the payment details. Please send a screenshot of your payment with your order number on WhatsApp so we can match it quickly.

Card payments & verification

• To protect you from card fraud, we may ask the cardholder to verify their identity for prepaid orders.
• For prepaid orders above Rs. 25,000, we may ask for a copy of a valid CNIC before dispatch.
• If money is deducted but your order isn't confirmed, contact your bank or payment provider and let us know. We process orders only once payment is received and verified.

6. After you order

• Orders that need an advance are dispatched once payment is confirmed. Delivery times start from then; see Shipping & Delivery.
• If the advance isn't paid promptly, the order may be cancelled or items may go out of stock.
• Please give a working phone number at checkout, as we confirm payment by call or WhatsApp.
• Discount codes and promotions may not apply to partial-payment orders unless stated. The advance amount stays fixed once confirmed.

7. Cancellations & refunds

Situation	What happens
Cancelled within 24 hours of paying the advance (before dispatch)	Full refund of the advance
Cancelled more than 24 hours after paying the advance	The advance is non-refundable, as it covers processing and packing
After dispatch	Orders can't be cancelled. Any amount paid online beyond the advance is refunded, minus return shipping
Delivery fails after 2 attempts	The order is cancelled. The advance isn't refunded, but any extra amount paid online is

Approved refunds go back to your original payment method. Cash on Delivery orders are refunded by bank transfer, JazzCash or Easypaisa. For returns of unused items, see Returns & Refunds.

8. Paying safely

• Only pay to account details shared by our official WhatsApp 0300-0300699 or by hello@apnaugao.com.
• We will never ask for your card PIN, OTP, CVV or online banking password.
• If someone asks you to pay to different details in Apnaugao's name, don't pay. Message us on WhatsApp to check first.

9. Common questions

How much is the advance on a partial-payment order?

It depends on the order value and weight. Our team confirms the exact amount with you by call or WhatsApp before you pay anything.

Can I pay the full amount online instead?

Yes. You can pay the full amount by bank transfer, card, JazzCash or Easypaisa, and nothing will be due on delivery.

Why do live plants need full payment?

Plants are perishable. If a delivery fails or is refused, the plant usually can't survive the return trip, so we ask for payment before sending.

I sent the advance. When will my order ship?

Once we confirm your payment, your order is packed and dispatched, usually within 1–2 working days.

Is my order confirmed if I don't answer the confirmation call?

Orders that need an advance are only confirmed after we speak to you and receive payment. If you miss our call, reply on WhatsApp at 0300-0300699.

More answers on our Help & FAQs page.