Shipping policy

Shipping & Delivery Policy

ApnaUgao delivers seeds, plants, soil, fertilizers and gardening supplies all across Pakistan. We currently deliver within Pakistan only.

Delivery Times

  • Processing and packing: 1–2 working days
  • Courier transit: 2–5 working days (major cities are usually faster)
  • Total: usually 3–7 working days
  • Working days are Monday to Saturday, excluding public holidays in Pakistan. We do not deliver on Sundays.
  • Orders that need advance payment are dispatched once payment is confirmed.
  • During busy periods or courier delays, delivery may take longer. We will contact you if we expect a significant delay.

Shipping Charges
Shipping is calculated by the total weight of your order. The exact charge is shown at checkout before you pay.

  • Seeds, fertilizers, soil and supplies: from Rs. 275 (up to 0.5 kg), by express courier up to 20 kg.
  • Live plants: from Rs. 350 (up to 1 kg), by our Express Delivery Fresh service.
  • Plants plus other products: plants are packed and shipped separately, so checkout adds the charge for each parcel.
  • Orders over 20 kg (excluding live plants) go by goods transport (builty). Checkout charges Rs. 1,000 for packing and booking, and you collect the parcel from the transport terminal in your city.
  • Live plant orders over 10 kg show “Special Delivery Rs. 0” at checkout. This is not free delivery: our team will confirm the delivery charge with you before dispatch.
  • Free shipping on all orders of Rs. 15,000 or more, applied automatically at checkout.

Full rate tables are on our Shipping Charges & Delivery page.

Daewoo FastEx (Prepaid Orders Only)
In cities covered by Daewoo FastEx, fully prepaid orders can be delivered to your doorstep, up to 30 kg, from Rs. 400. Daewoo is not shown at checkout: message us on WhatsApp to request it. Cash on Delivery and live plants are not available with Daewoo.

Lahore Delivery and Store Pickup
Lahore customers can receive prepaid orders through Bykea or another local rider. We don’t charge a delivery fee for this; you pay the rider’s fare directly on delivery. You can also collect your order free of charge from our Gulberg store. Our team will confirm when it’s ready.

Payment and Cash on Delivery
Cash on Delivery is available on most orders. Orders over Rs. 2,000 or 2 kg need a partial advance, and live plants and liquid products need full advance payment. See our Payment Conditions and Partial Payment Policy.

Delivery Attempts and Failed Delivery

  • Please give a complete address and a working phone number.
  • If delivery fails because you are unavailable or the address or phone details are incorrect, the courier holds the parcel for up to 3 days and then returns it to us.
  • If the order needs to be sent again, extra delivery charges may apply.
  • If you refuse a delivery without a valid reason, you may be responsible for the delivery and handling costs.

Delivery Instructions
You can add delivery instructions at checkout, such as where the courier should call or who else can receive the parcel. We pass them to the courier but can’t guarantee every request. If you ask for a parcel to be left without a signature or handed to someone else, ApnaUgao and the courier are not responsible for it after delivery.

Address Changes
Contact us as soon as possible. We can update your address before dispatch. After dispatch, a change may not be possible and may involve an extra courier fee.

Order Cancellation
You can cancel within one day of placing your order, as long as it has not been dispatched. Email hello@apnaugao.com with your order number. Orders cannot be cancelled after dispatch. ApnaUgao may cancel an order if we’re unable to process or fulfil it.

Pre-orders
Orders containing pre-order items are usually dispatched when all items are ready. Pre-order dates are estimates and may change.

Damaged, Faulty or Incorrect Items
Please inspect your order on delivery. If anything arrives damaged, faulty or incorrect, contact us within 48 hours of delivery with your order number and photos of the product and packaging. We will arrange a replacement or refund. See our Return and Refund Policy.

Tracking
After dispatch you’ll receive tracking details on WhatsApp/SMS. You can also track your order at apnaugao.com/pages/track-order.

Contact Us

Happy gardening!